The suite
DispatchThread started as the packing bench, because that was the part nothing did properly. The same shop needed everything else done the same way, so we built it: stock, the delivery date at checkout, returns, and the one question every customer asks. Despatch you can start today. The others run in our own shops every day and are being made ready for yours.
The packing bench. Orders on a screen, tick what is in the box, and the packing slip, the Royal Mail label and the BigCommerce shipment happen in one go.
See how it works → Register interestOne figure per colour and size, held by orders the moment they arrive and taken off when they ship. Suppliers, Amazon quantities, counting on a tablet, and a till for the shop counter.
Stock control → Register interestA real delivery date at checkout and on the product page, worked out per basket from live stock, your cut-offs, bank holidays and supplier lead times.
Delivery dates → Register interestA returns portal a customer can use on a phone. Verified against the order, photos for fault claims, your rules enforced in code, and a dashboard for the people deciding.
Returns → Register interest“Where is my order?” answered on WhatsApp, from the order itself, by an assistant that checks who it is talking to and hands over to a person when it should.
Order support → In the worksBranded emails at each stage of an order, from received to delivered, sent once and never twice.
Order emails → In the worksResults as the customer types, grouped the way they think, and a record of what people search for and do not find.
Site search → In the worksA supplier’s stock and dates read each morning and set on your website, and new lines brought in from their catalogue as drafts for you to approve.
Supplier feeds →They are separate modules with separate screens, and you can take one without the rest. The point of having them from one place is what passes between them.
The despatch queue shows where every item is coming from: on the shelf, in the warehouse, on order from a supplier, or made at the factory. A batch of fifty is sorted into what can go now and what cannot before a label is bought.
Delivery dates are quoted from the same figures the bench works from, so a customer is promised Thursday because the item is counted, not because a flat rate said Thursday.
When a customer asks on WhatsApp where their refund is, the assistant reads the return the portal already holds and answers in the portal’s own words, after checking who it is talking to.
Smaller pieces that solved a particular morning. Each is running for us; none is packaged for anyone else yet.
An email in your own colours at each stage of an order: received, confirmed, shipped with the tracking number, delivered, cancelled, refunded. Driven by BigCommerce telling it the status changed, and it will never send the same one twice however many times it is told.
Results as the customer types, grouped into products, categories and collections, with the lines you want seen first. Behind it, a record of every search and every click, with no personal data in it, so you can see what people look for and do not find.
A supplier’s stock and restock dates read each morning and set on your website, so a size they have none of stops selling and a size due back in three weeks says so on the product page. New lines come in from their catalogue as hidden drafts, with descriptions written in your voice, for you to approve.
Tell us which modules you are waiting for and we will write to you when they open, and before that if we want to show you something. Nothing is stored on this website: it goes to our inbox, and we reply as people.
Fifty orders a month, free, from your own BigCommerce store and your own Royal Mail account. It starts read only, so nothing is bought until you say. On Shopify? It is coming soon, and you can put your name down now.