Order emails, part of DispatchThread

An email at each stage of an order, sent once

Received, confirmed, shipped with the tracking number, delivered, cancelled and refunded. Each one in your shop’s colours and your own words, sent when BigCommerce says the order has moved on, and never sent twice however many times it is told.

In the works Running in our own shops, not yet packaged for yours. £15 a month + VAT when it opens. Put my name down

The order emails screen on a demonstration shop, with the six emails and a preview of the shipped email — The six emails as your staff see them, and the shipped email as your customer reads it.

The shipped email on a phone, with the tracking number and the items in the parcel — The six emails as your staff see them, and the shipped email as your customer reads it.

The email history of one demonstration order, with two repeated status reports that sent nothing — One order’s history: every change BigCommerce reported, and which of them sent an email.

An early design, shown on a demonstration shop with invented customers, orders and stock. The finished module may look different.

For the customer

Six emails, not one: Received when they order, confirmed when payment is taken, shipped with the carrier and tracking number, delivered, and a plain email if an order is cancelled or refunded.
Written for a phone: Short, one thing per email, the order number in the subject line, and the items with their pictures, so nobody has to remember what they bought.
Your shop, not ours: Your logo, your colours and your wording, with replies going to your own inbox. DispatchThread is not named in them.

Sent once, and only once

Driven by the order: BigCommerce tells the module when an order’s status changes, and the module decides which email that means. Nothing is sent on a timer or a guess.
Repeats ignored: A store sometimes reports the same change twice. The second report is written down and nothing more is sent, so a customer never gets two shipped emails for one parcel.
Tracking from the bench: When the label is bought in DispatchThread, the shipped email carries the carrier and tracking number from that label.

For your staff

Each one on or off: Turn off any stage you do not want. For a stage sent from here, switch off BigCommerce’s own email so nobody gets two.
A history for every order: Every change reported and every email sent, with the time, so “did they get it?” has an answer.
A test to yourself first: Preview each email and send it to yourself before a customer ever sees it.

Built carefully, because it writes to your customers

One order, one customer

An email is only ever about one order and only ever goes to the person who placed it. There is no button to send to everybody.

Nothing doubled

Every send is recorded against the order and the stage before it goes, so a repeat, a retry or a restart cannot send it again.

Tested on invented orders

As with the rest of DispatchThread, it is built and tested on made-up customers. No real order is used to test it.

Register your interest

Tell us which modules you are waiting for and we will write to you when they open, and before that if we want to show you something. Nothing is stored on this website: it goes to our inbox, and we reply as people.

What happens next

Today: Despatch is live and free for fifty orders a month. Start free.
Soon: Stock control, delivery dates, returns and order support open first. Order emails, site search and supplier feeds follow them.
First: The people on this list hear first, and some of them get to try things before anyone else.