Print now
Slip and label together, shipment written, customer emailed.
Charged nowFor the orders you know are on the shelf
For UK shops on BigCommerce, posting with Royal Mail
Despatch software for the packing bench
Tick what is going in the box. The packing slip, the Royal Mail label and the BigCommerce shipment happen in one go, even when only half the order can go.
- Fifty orders a month, free
- No card
- Postage stays on your own Royal Mail account
BigCommerce today, Shopify coming soon. On Shopify? Put your name down and we will tell you when it is ready.
yourshop.dispatchthread.co.uk
Works with
BigCommerce
Royal Mail Click and Drop
Zebra and Citizen label printers
Any Windows packing PC
Why it exists
Written by people who pack parcels
DispatchThread was built inside our own online shop, by the people who pack its orders. Every tool we tried could print a label or count stock, but none could send half an order and tell the store exactly what was in the box. So that was typed in by hand, order by order, in the busiest weeks of the year. We wrote the software we wanted, and we still pack with it.
Part orders
Where label software stops
Click and Drop will print you a label. It cannot tell your shop which two of the three items were actually in that box. So somebody types it in afterwards, or nobody does.
Today
- Tracking copied into BigCommerce by hand, against the whole order
- The customer is told everything shipped, then chases what did not
- Two benches can pick up the same order and both label it
With DispatchThread
- You tick what is going in this box
- The shipment holds only those lines, with that parcel's tracking
- The rest stays open and prints again when the stock lands
Fernside Goods
Order 69448 · parcel 1 of 2
DT 69448 01
| In this parcel | Qty |
|---|---|
| Stoneware mug, speckled glaze, sage | 2 of 2 |
| Linen tea towels, set of 2 | 1 of 1 |
| Wool throw, oat Stays open on the order | 0 of 1 |
Sheet 1 of 1Packed at Bench 2
What BigCommerce receives
- Shipment
- 3 units across 2 lines
- Tracking
- JD0002177745GB
- Order status
- Partially shipped
- Still open
- 1 × wool throw
Three ways to send a parcel
Because stock on the shelf is not stock in the box. Set it per order or per batch, and change your mind before anything is bought.
Check stock first
Both sheets print, but the shipment and the customer's email wait for the slip to be scanned. If the item is missing, nothing was promised.
Charged nowFor the fifty-fifty ones
Slip only, label on scan
Only the slip prints. The scan buys the label and prints it at the bench doing the scanning.
Charged on the scanFor the ones you would rather not pay for yet
The actual paper
Every sheet below is the real thing, rendered by DispatchThread at six by four inches for a thermal printer, on demonstration orders. Nothing here is a mock-up drawn for a website.
A part shipment
Two lines in this box, the third left open, and a sentence at the foot telling the customer the rest is on its way with its own tracking. Quantities above one are circled so nobody packs one when the order says two.
Waiting for a scan
The picker's sheet: what is still to find, each with its own barcode, and one at the foot to scan last, when everything is in. Until then the shipment is not written and the customer is not emailed. That last barcode is the parcel, not the order, so it releases this box alone.
Sheet two
Seven items will not fit on one sheet, so it runs on. The second sheet drops to a half-size header, carries no second barcode, and says which sheet it is. They print in reverse so the pile comes off the printer the right way up.
The Royal Mail label comes from your own Royal Mail account, exactly as Click and Drop makes it, and prints at the bench you are standing at, alongside the slip.
Built for everyday packing
The parts of a packing day that cost you a parcel, a phone call or a second label.
Every bench prints to its own printer
Start a job on the counter machine and it comes out on the counter machine. Three stations, three printers, no shared driver to argue with.
Two shops, two Royal Mail accounts
An order can be split across both, one parcel bought on each, with the right service and posting account chosen for you.
A reprint is not a second label
Print it again and you get the same label and the same tracking number. Royal Mail is charged once, whatever the printer does.
Made to order work is flagged
Personalisation, an engraving, a printed name. It shows on the queue with its lead time so it never leaves in the ordinary post.
Priced on packing benches, not parcels
Start free and stay there if fifty orders a month is all you post. Above that, no per parcel fee at any volume.
Free
Try it properly, on your own orders.
£0for good
50 orders a month
- 1 packing station
- 1 Royal Mail account
- All three despatch modes
- Starts read only until you turn it on
- No card, and no setup fee
Bench
One counter, one poster.
£45per month + VAT
Plus £250 setup, once, or none on an annual plan.
- 1 packing station
- 1 Royal Mail account
- Parcels unmetered
- All three despatch modes
- Email support, next working day
Recommended
Shop
A shop floor and a back room, or two sites.
£95per month + VAT
Plus £250 setup, once, or none on an annual plan.
- Up to 3 packing stations
- 2 Royal Mail accounts
- Split an order across both accounts
- Future dated batches
- Email support, same working day
Group
More than two sites, or more than one brand.
£195per month + VAT
Plus £250 setup, once, or none on an annual plan.
- Unlimited packing stations
- Unlimited Royal Mail accounts and sites
- Several sites and brands on one system
- A named contact, by email, same day
More of the day to day, coming next
Despatch is the first part of a suite, and the only part on sale today. The others run our own shops already and are being made ready for yours.
Stock controlOne set of figures for the website, Amazon and the shop counter.£69 a month + VAT · coming soon
Delivery datesA true date at checkout for each basket, from real stock.£59 a month + VAT · coming soon
ReturnsReturns your customers can do on a phone, checked against the order.£39 a month + VAT · coming soon
Order support“Where is my order?” answered on WhatsApp, from your own policies.£89 a month + VAT · coming soon
Try it on your own orders
Free for fifty orders a month, with no card and no end date. Run it beside whatever you use now. It starts read only, so nothing is bought at Royal Mail until you turn it on.